Terms & Conditions
- By participating in the Campaign and with every purchase of iPhone 14 Series at Senheng.com.my, customer will be entitled for two units (2) of iPhone 14 Series. This iPhone 14 Series Pre-order campaign is limited to first come, first served basis and while stocks last.
- The Pre-order Campaign will run from 16th Sept 2022, 00:00:00 to 22nd Sept 2022, 23:59:59. Senheng reserves the right to shorten, extend or cancel the Campaign Period without prior notice.
- The Promotion is open to all Malaysian Citizens of 18 years old and above (as at 16th Sept 2022 with Malaysia Identity Card; except Senheng’s employees (and their immediate families), its related agencies, retailers and dealers.
- One Customer is only entitled to order maximum two(2) units of iPhone 14 Series only.
- Customer acknowledges, understands and agrees that all transactions are between Customer and iPay88.
- Customer is not allowed to cancel the order, change the selected device color or model and the selected store once Customer has successfully completed and confirmed the transaction via iPay88.
Delivery & Collection:
- The collection period of the iPhone 14 Series is from 23rd Sept 2022 onward.
*iPhone 14 Plus available in October
- Senheng Electric (KL) Sdn Bhd reserves the right to change or revise or any part thereof or any part of the applicable terms and conditions from time to time, with or without any prior notice.
(P1 - EXTRA 1 YEAR WARRANTY) How can I enjoy extra 1 year warranty?
- New Member = You need to sign up for our P1 membership (here) and pay a membership fee of RM12. Upon successful sign up, login to your account and start to make the purchase in order to ensure that your first sales entitles for the Extra 1 Year Warranty.
- Existing Member = You need to ensure that you login to your account and start to make purchase in order to ensure that your purchase entitles for the Extra 1 Year Warranty.
What is the warranty for this iPhone 14?
- Non P1 member = Customer who is non P1 member will only entitle 1-year manufacturer warranty for smartphone in this campaign.
- P1 member = Customer who is already an active P1 member will enjoy 1-year manufacturer warranty, and on top, addition 1-year P1 warranty from Senheng (1 year + 1 year) for laptop in this campaign.
After purchasing the first sales and receiving my device, how do I activate the warranty?
- The warranty of the device will start after the order has been invoiced and as of when the device has been activated.
Can I change the device color during store pick up?
- Customer is not allowed to change the selected device color or model once the Customer has successfully completed and confirmed the transaction via iPay88.
(0% INTEREST INSTALMENT) Can I pay the balance amount of my purchase via Instalment?
- Yes, you can pay RM300 deposit through our website and make balance payment at our nationwide showrooms for up to 36 months 0% Interest Instalment payment via all major banks.
- Eg. You have paid RM300 via online purchase for pre-order, and you will only need to make balance payment at our nationwide showrooms.
Can I make my pre-order via Buy Now Pay Later (BNPL) payment mode?
- Yes, you may make pre-order via Atome, PAYLATER at both online and retail stores. myIOU, Senheng PayLater by Aspirasi, SPayLater by Shopee only applicable at retail stores.
(ACCESSORIES) During store pick-up, can I purchase iPhone 14 Series related accessories?
- Yes you can, all you need to do is to speak to our in-store sales personnel or call to Customer Care Centre for any inquries.
(VCARE) What is VCARE?
- VCare is an optional extended warranty provided by Senheng for our P1 members. The extended warranty cover an additional 2 years on top of all warranty stated above, meaning a total of 4 years warranty coverage for iPhone 14. However, P1 members are required to purchase VCare in order to extend the warranty during purchase.
(VCARE) During store pick-up, can I purchase V-Care for iPhone 14 Series?
- Yes you can, however during your purchase, you need to ensure that you login to your P1 account to make the purchase. Any P1 sign-up during store pick-up, benefits will not be extended to the purchase. Same applies on V-Care purchase.
How can I redeem the V-Care RM100 voucher?
- Customer who placed order during iPhone pre-order period will receive one (1) V-Care extended warranty voucher worth RM100. The voucher can be redeemed from any of our nationwide outlets.
- Eg. Customer can purchase basic extended warranty worth RM388 with the discount of RM100 V-Care extended warranty voucher with the final price of RM288.