Cancellations, Returns, Refunds and Exchange

How can I cancel my order?
To cancel your order, you'll need to sign in and click into your "Order History", then search for the order you'd like to cancel.
How do I return an item?
To return large appliances, you may contact our customer careline by call or email and we will arrange our delivery or courier personnel to collect the item from you. For small appliances, you may also return any of our showroom nearest to you.
I received damaged/ defective item, what should I do?
You can return it or request for an exchange upon receiving the order. Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective.
For which reasons can I return an item?
Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging. Damaged: The item is found to be damaged upon receipt. Defective: ...
What is the senQ return policy?
You can return the item by sending it to your nearest senQ outlets for small items. For large appliances, a driver will be assigned to pick the item from your doorstep.
Can I return an item after the senQ return policy coverage days?
Returned items must meet the following requirements: The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt). Item must be in new condition and returned in its original packaging along with...