- The Samsung Galaxy A Series Pre-Order Campaign ("Campaign") is organised by Senheng Electric (KL) Sdn. Bhd ("senQ"). The terms and conditions and the Privacy Policy posted on this site will be construed as the terms and conditions ("Terms and Conditions") of this Campaign on which senQ offers you ("Customer") access to and use of this site for the purposes of this Campaign.
- By participating in the Campaign and with every purchase of Samsung Galaxy A33 5G, customer will entitled for one unit (1) of Samsung Galaxy Fits2. Every purchase of Samsung Galaxy A53 5G at senq.com.my, customer will be entitled for one unit (1) of Samsung Galaxy Buds Live - Black. Every purchase of Samsung Galaxy A73 5G at senq.com.my, customer will be entitled for one unit (1) of Samsung Galaxy Buds Live - Black. This Samsung Galaxy A Series Pre-Order is limited to first come, first served basis and while stocks last.
Duration:
- The Samsung Galaxy A Series Pre-Order Campaign will run from 21 March 2022 10am to 13 April 2022, 23:59:59. senQ reserves the right to shorten, extend or cancel the Campaign Period without prior notice.
Payment:
- Customer acknowledges, understands and agrees that all transactions are between Customer and iPay88.
- Customer is not allowed to cancel the order, change the selected device color or model and the selected store once Customer has successfully completed and confirmed the transaction via iPay88.
Delivery & Collection:
- The collection period of the Samsung Galaxy A33 5G, Samsung Galaxy A53 5G and Samsung Galaxy A73 5G pre-order will be announced as date below:
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No. Model West Malaysia East Malaysia 1 Galaxy A33 5G 14th April onwards 21st April onwards 2 Galaxy A53 5G 26 March onwards 2nd April onwards 3 Galaxy A73 5G 14th April onwards 21st April onwards
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Privacy:
- By providing Customer's personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed in accordance to senQ's Privacy Policy available at https://www.senq.com.my/privacy-notice
- Senheng Electric (KL) Sdn Bhd reserves the right to change or revise or any part thereof or any part of the applicable terms and conditions from time to time, with or without any prior notice.
FAQs:
P1 Benefit:
- (P1 - EXTRA 1 YEAR WARRANTY) How can I enjoy extra 1 year warranty?
- New Member = You need to sign up for our P1 membership (here) and pay a membership fee of RM12. Upon successful sign up, login to your account and start to make the purchase in order to ensure that your first sales entitles for the Extra 1 Year Warranty.
- Existing Member = You need to ensure that you login to your account and start to make purchase in order to ensure that your purchase entitles for the Extra 1 Year Warranty.
Warranty:
- What is the warranty for this Samsung Galaxy A33 5G, Samsung Galaxy A53 5G, Samsung Galaxy A73 5G Pre-Order?
- Non P1 member = Customer who is non P1 member will only entitle 1-year manufacturer warranty for smartphones in this campaign.
- P1 member = Customer who is already an active P1 member will enjoy 1-year manufacturer warranty, and on top, addition 1-year P1 warranty from senQ (1 year + 1 year) for smartphones in this campaign.
- After purchasing the first sales and receiving my device, how do I activate the warranty?
- The warranty of the device will start after the order has been invoiced and as of when the device has been activated.
- Can I change the device color during store pick up?
- Yes, you can. Just inform our sales partner for the change of colour and they'll assist you with the exchange process. However, it is strongly dependent on stocks availability.
Payment:
- (0% INTEREST INSTALMENT) Can I pay the balance amount of my purchase via Instalment?
- Yes, you can pay RM200 deposit through our website and make balance payment at our nationwide showrooms for up to 36 months 0% Interest Instalment payment via all major banks.
Eg. You have paid RM200 via online purchase for pre-order, and you will only need to make balance payment at our nationside showrooms.
- Yes, you can pay RM200 deposit through our website and make balance payment at our nationwide showrooms for up to 36 months 0% Interest Instalment payment via all major banks.
Others:
- (ACCESSORIES) During store pick-up, can I purchase Samsung Galaxy A33 5G, Samsung Galaxy A53 5G, Samsung Galaxy A73 5G related accessories?
- Yes you can, all you need to do is to speak to our in-store sales personnel or call to Customer Care Centre for any inquries.
- (VCARE) What is VCARE?
- VCare is an optional extended warranty provided by senQ for our P1 members. The extended warranty cover an additional 2 years on top of all warranty stated above, meaning a total of 4 years warranty coverage for Samsung Galaxy A33 5G, Samsung Galaxy A53 5G, Samsung Galaxy A73 5G. However, P1 members are required to purchase VCare in order to extend the warranty during purchase.
- (VCARE) During store pick-up, can I purchase V-Care for Samsung Galaxy A33 5G, Samsung Galaxy A53 5G, Samsung Galaxy A73 5G?
- Yes you can, however during your purchase, you need to ensure that you login to your P1 account to make the purchase. Any P1 sign-up during store pick-up, benefits will not be extended to the purchase. Same applies on V-Care purchase.