Shipping & Delivery
How do I track my order status?
You can track your order by clicking into the "TRACKING ORDER" button at the top of the page. Your order delivery status will be displayed in the page.
What shipping options does senQ offer?
We do offer several shipping options such as courier, home delivery and store pick up services.
How do I select the shipping option for my product?
All shipping options will shown during checkout.
How do I see which shipping options are available for a product?
Shipping options are shown below the short descriptions of a product.
What are the shipping fees/ rates?
Only Paid PlusOne member with purchases of RM3,000 and above are entitled to free delivery services. Paid PlusOne member is entitled to 50% discount for purchases of RM 2,999 and below for delivery charges.
How do I check my shipping fee when placing an order?
Shipping fee will be displayed once you've selected the "Home Delivery" option for purchases below RM 100.
When will I receive my order?
<strong>Home Delivery:</strong> All delivery will take from 7 to 14 working days, unless stipulated otherwise. Please note that East Malaysia delivery will take longer time up to 21 working days. <strong>Store Pickup:</strong> West Malaysia pickup...
Will I receive a call before delivery?
Yes, our delivery personnel will notify you with a call on the date and time of delivery before delivering to your doorstep.
What if I am not at home when the package arrives?
Should you not be able to receive your order, a re-delivery will be arranged at another time
Can I change my delivery address after my purchase?
Yes, you can. Just send an email to email@example.com or call our customer careline at 016 299 1398 to update your delivery address.
If I ordered more than one items, will my items be shipped in a single time or separately?
When there is more than one item ordered, your item will be shipped out in accordance and depending on the period of your purchase. For example, if you buy different items on the same day, they may be delivered in a single time. And if you purchase them...
Does senQ offer international delivery?
No, international shipping is not available at the moment.
Are all products are available for store pickup?
No. Only small appliances, digital gadgets and accessories are allowed for store pickup.
Can I pick up my order at any senQ outlets?
Yes, you can. Upon purchase, please select the Pick Up option and choose which showroom you would like to collect your order before proceeding to payment.
Can I pick up my order once the payment successful?
Your order will be available for pick-up only when you are contacted by our customer careline.
How do I know my order is ready to pick up?